medicross meldene job vacancies careers

Clinic Manager

• @@Candidates should Grade 12

Job Description

ROLE SUMMARY
The Clinic Manager has an overall responsibility to manage and control the operational environment of a clinic.
The successful incumbent will be accountable for achieving specific revenue and profit targets in combination
with key performance metrics. The incumbent will also be responsible for the operational efficiency of the
facility, including all business areas as well as liaising with a diverse network of external and internal
stakeholders in order to ensure operational excellence, business growth and long term sustainability.
KEY WORK OUTPUT AND ACCOUNTABILITIES
 Adequate controls to ensure correct daily billing
 Monitor weekly update of Medprax file
 Calculation of doctor consulting fees as per contractual agreement
 Manage overhead expenses according to budget
 Enforce correct procurement process
 Ensure that all GRV’s are done on a daily basis
 Compliance to procure from Netcare preferred suppliers
 Control and manage variable staff cost
 Ensure timeous submission of all supplier invoices for payment
 Ensure compliance to month-end process
 Monthly variance reporting to finance
Printed copies of this document are uncontrolled and must be destroyed after use
 Ensure follow-up on exceptional variances for correctness
 Ensure formal communication to finance should adjustments be made
 Monthly detailed review of financials (Income Statement)
 Review outstanding GRV report and ensure action and resolution
 Provide input as required for budget
 Ensure patient validation process is in place
 Ensure daily real time switching
 Follow-up on exception reports
 Manage switch rejection reports
 Ensure daily collections of all private accounts , levies and long outstanding debts
 Manage the maintenance of the debtor book i.r.o. classification of debtors, small balance write-offs, etc.
 Monthly calculation of debtor days and collection targets
 Enforce process to ensure the correctness of the patient details on the system
 Ensure that all patients receive an invoice/statement before leaving the clinic
 Monitoring and controlling of bad debts
 Ensure that all cash is banked on a daily basis
 Ensure daily reconciliation of cash/payments
 Manage and monitor Remittance in Transit recon on a monthly basis
 Follow-up on long outstanding amounts on Remittance in Transit recon
 Ensure timeous allocation of medical aid remittances
 Ensure follow-up process for rejections on medical aid remittance
 Assist in determining the minimum stock levels
 Management of stock e.g. daily cycle counts, daily clearing of negative stock, etc.
 Monthly calculation of stock days
 Ensure that the stock days do not exceed the maximum level as determined by the Policy
 Ensure compliance to Netcare preferred suppliers
 Enforce daily GRV process for all stock received
 Daily controlling of stock profit percentage
 Ensure proper segregation of duties
 Ensure compliance to Company Policy & Procedure
Printed copies of this document are uncontrolled and must be destroyed after use
 Manage compliance to repeat audit findings
 Enforce a billing audit process
 Ensure monthly sign-off of dummy payslips
 Ensure that each clinic has an updated register for all contracts (staff, doctors, suppliers)
 Ensure compliance to contractual obligations
 Ensure daily back-up of the server
 Password protection policy for all staff
 Register of all staff with access to software and relevant authorization levels
 Compliance to occupational health & safety
 Ensure compliance to Company Policy & Procedure
 Manage capital expenditure according to annual budget allocation
 Ensure that all company assets are bar coded
 Ensure physical asset verification of assets on an annual basis
 Ensure compliance to Netcare preferred supplier list where applicable
 Physical facility infrastructure to be continuously managed and maintained
 Input required for replacement of assets when compiling the budget for the new year
 Ensure effective and formal communication
 Arrange monthly meetings with all practitioners to discuss relevant issues
 Ensure proper maintenance of facility and ensure a professional environment
 Drive achievement of transformation goals as set out by the Transformation Committee.
 Identification of potential talent
 Continuous education of line managers in respect of the Diversity business case
 Employment Equity Planning – Alignment of EE targets with National targets
 Manage all disciplinary actions
 Timeous and accurate submission of all HR related forms
 Ensure a structured working environment for staff
 Arrange a monthly meeting for all relevant staff to discuss issues and give feedback
 Arrange weekly meetings for clinic management staff
 Control and manage absenteeism and ensure updated records
 Identify training needs of staff and arrange appropriate training if needed
Printed copies of this document are uncontrolled and must be destroyed after use
 Ensure proper induction for all new staff members
 Ensure relevant formal training for all new staff members
 Maintain attendance registers for all staff
 Performance criteria to be determined for all staff
 Measurement of deliverables for all staff e.g. meeting of deadlines, improvement of debtor book, etc
 Ensure compliance to uniform policy
 Compliance to appropriate clinic staff ratios/skill mix
 Ensure business continuity should staff be on leave
 Determine and manage performance criteria for all staff
 Identify training needs and arrange appropriate training if needed
 Assume responsibility for own personal and professional development
 Keep up to date with Netcare’s evolving policies and procedures
 Ensure retention of current practitioners
 Marketing initiatives to ensure volume growth
 Encourage staff team efforts in a clinic to ensure a customer friendly environment
 Encourage internal marketing between departments
 24 hour response time for all Cirmits
 Ensure follow-up and resolution for all Cirmits
 Ensure customer friendly environment
 Ensure that clinic staff are well trained when dealing with customers/patients

Qualifications and Experience

EDUCATION
 Grade 12 or equivalent NQF level 4 qualification
 Degree or Diploma in business, health or finance
WORK EXPERIENCE
 A minimum of 6 years’ experience in leadership/ management role
 Experience of working in a business oriented and customer focused environment
 Experience in budget development, management and tight cost control
 Experience in the healthcare industry would be advantageous
Printed copies of this document are uncontrolled and must be destroyed after use
KNOWLEDGE
 Computer literate
 Basic knowledge regarding relevant legislation
 Bilingualism