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Details Of South African Police Service ( SAPS ) Services
The South African Police Service does not just investigate cases and do crime prevention, we also provide a range of services and resources to our many partners and to the general public.
Call centres: There are three call centres that you may contact.
This call centre must be called in case of police emergencies.
This is a 24-hour crime reporting call centre which deals with complaints by the public. The calls can be made on a landline – these calls are free, or from a cell phone, which are charged at the normal cell phone rates. All calls to the centre are recorded.
Dial 10111 only in emergencies. Do not misuse it as this –
- blocks calls from people in life-threatening situations and in need of police assistance
- is a waste of the police’s time as officers may have to drive to the alleged crime scene
- is a waste of police resources as officers may be deployed where there is no emergency.
For less serious complaints and general enquiries, call the nearest police station.
When you dial 10111 anywhere in the country, a call centre operator answers the call and takes the necessary information. Remain calm when making an emergency call, and speak clearly while giving the following information:
- Your name and address
- Your telephone number, if requested
- The nearest street corner to where the incident occurred
- Other useful information, such as the number of suspects, a description of the suspect, whether or not the suspects are/were armed and the direction in which they fled, if available.
Try to keep the conversation as brief as possible. However, the call centre operator requires information about the emergency to ensure your safety and the speedy response of the police.
The information is captured and a reference number given to the caller as proof and for future reference. The complaint is assigned to the local SAPS Community Service Centre Sector vehicle or the nearest flying squad vehicle.
Ensure that your street number is large and visible from the street. Street names should be visible. If they are not, notify your local authority.
This call centre can be contacted to anonymously report criminal activities. This number may not be used for police emergencies. Calls will be charged at local call rates and standard cellular rates.
This service is available 24 hours a day to any person who wants to report criminals and their activities by telephone by providing information that may assist the police in the prevention and/or investigation of crime. The caller may choose to remain anonymous.
When calling 08600 10111, a Crime Stop call centre agent will answer the call and note the available information and will provide the caller with a secret code number for future reference.
Complaints regarding poor service delivery can be reported to this centre.
If you are of the opinion that the SAPS did not deliver the necessary service you required, you can report it to our Service Complaints Centre by calling the toll-free number:0800 333177. You may also send a detailed report in writing to the following fax number: 012 393 5452 or email address: Service Complaints Centre
This toll free number cannot be used to report a crime.
- Service Complaints Centre
- Reporting a crime
- Reporting of a Missing Person
- Reporting of Sexual Offences
- Certification of documents
- You can have copies of original documents certified at any police station, at any time.
- The certification of copies is done free of charge.
- You must provide your own copies. The police station’s resources such as photocopy machines and paper, are not for use by the public.
- You must provide the original documents when requesting to have copies certified. Copies will not be certified if the original documents are not produced for verification.
- Please be patient. Remember that the police station has certain priorities to deal with, and it might take a while before they can attend to you.
- Alternatively, you can have copies certified at the following places:
- Lawyers or notary public (who are members of a recognised professional body)
- Actuaries or accountants (who are members of a recognised professional body)
- Members of the judiciary
- Directors, managers or company secretaries of a bank or regulated financial services business.
- Applying for Protection Order (Domestic Violence)
- How to become a reservist
- Police Clearance Certificates
- Applying for a Police Clearance Certificate
- Online enquiry